Personal Contract Purchase (PCP), Hire Purchase (HP) or Lease Purchase

If you want to keep the vehicle, we can explore whether it’s possible to arrange a payment plan.

To understand your circumstances and the options which might be the best fit for you, we will likely need to assess your income and expenditure, and for this, we may need to ask for information about your finances. The quickest way to share this information is via The Open Banking Facility. You can securely access and create an income and expenditure form, which will be provided to us. Please click here to access more information on this service. Should you wish to proceed, click here.

Alternatively, you can contact us using your preferred option below:

• Type 'Speak to an Agent' in the Live Messenger found at the bottom right corner of this page
• Phone 0370 243 0804 (our opening hours are Monday to Friday 9am-5.30pm)
• Email Customeroutcomes@uk.toyota-fs.com

Remember the earlier you get in touch the sooner we can help.

Personal Contract Purchase (PCP), Hire Purchase (HP) or Lease Purchase

You may wish to end your agreement, which you are entitled to do at any time. If you choose to do this, you will need to pay off any arrears on your account, and if you have paid less than one half of the total amount payable, you’ll also need to pay the amount needed to bring your payments up to one half of the total amount payable. This amount is shown on the first page of your agreement in the section Termination: “Your Rights”.

You’ll also need to return the vehicle in a reasonable condition and within the agreed pro-rata mileage limit (as applicable), or you may have to pay further costs.

If you have an outstanding amount left to pay towards the half figure, we can discuss your options and agree a payment plan as you may be able to make the payments in smaller, more manageable amounts.

If you’d like to explore this option, please contact us by:

• Typing 'Speak to an Agent' in the Live Messenger found at the bottom right corner of this page
• Phoning 0370 243 0804 (our opening hours are Monday to Friday 9am-5.30pm)
• Emailing Customeroutcomes@uk.toyota-fs.com

Remember the earlier you get in touch the sooner we can help.

If you fail to make the payments under your finance agreement, we may be able to assist you in agreeing additional support, such as a payment arrangement. However, depending on the circumstances, you may decide to or have to return the vehicle, or it may be repossessed and/or legal proceedings may be commenced in order to recover any sums that you may owe.

Once a vehicle has been returned or repossessed, we will auction the vehicle and set off any net proceeds against any outstanding balance you may owe us. If the auction proceeds are enough to settle off what you owe, you will not have to pay any more. If the auction proceeds are not enough to cover what you owe, we will contact you and discuss payment options relating to any outstanding balance.

To explore the option of agreeing to return the vehicle, please contact us by:

• Typing 'Speak to an Agent' in the Live Messenger found at the bottom right corner of this page
• Phoning 0370 243 0804 (our opening hours are Monday to Friday 9am-5.30pm)
• Emailing Customeroutcomes@uk.toyota-fs.com

Remember the earlier you get in touch the sooner we can help.

'Breathing Space' is a scheme that allows you temporary protection from your creditors while you receive debt advice.

If you are concerned about your finances, you should seek help from a debt adviser as soon as possible.

Your debt adviser will help check if you are eligible for Breathing Space, under the Debt Respite Scheme. This will be based on an assessment of your circumstances, including (among other things):

• If you live in England or Wales
• If you have debts you are unable to pay
• If you have not been in a (standard) Breathing Space pause in the last 12 months
• You are considered bankrupt, or subject to a Debt Relief Order, or an Individual Voluntary Arrangement
• If you are receiving mental health crisis treatment.

Based on this assessment, the debt advice provider may then submit an application for Breathing Space on your behalf.

If we are notified by your debt advice provider that your debt with us is included in Breathing Space you have been granted, we will freeze interest, fees and charges on your eligible arrears during your Breathing Space. Your usual monthly payments will continue to become due and payable during any Breathing Space period that is applied to your agreement, and you will need to ensure that you make those payments to avoid additional arrears accruing.

Missed or late payments may negatively impact your credit score, and this could make it more difficult for you to obtain credit in the future.