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14 day money back guarantee
Frequently Asked Questions
If you bought your new or used (Toyota Direct) car online from toyota.co.uk and you're not completely happy with it, you're entitled to a refund, no questions asked.
To qualify for a refund, you must contact us within 14 days of receiving your car on 0344 248 0189 (for new cars) or 0344 406 0288 (for used cars). The numbers are available from Mon - Fri, 10am - 4pm. You can also contact us via email at online@toyota.co.uk.
Provided the car has not been driven more than 250 miles and is in the same condition as sold with all the keys, accessories and V5 certificate, we'll refund you in full.
Full T&Cs including our returns process can be found here for new carsdownload (pdf(download (pdf(, and here for used carsdownload (pdf( (Opens in new window)download (pdf(.
Access Toyota and Toyota AccessFlex are our Personal Contract Purchase (PCP) product plans. They give you the option and flexibility to change your car on a regular basis. You pay your deposit and a series of regular monthly payments and at the end, you can choose to either own and retain the car by paying the guaranteed future value fee, return the car at no cost or even purchase a new car by using your current car as part exchange that can be applied to a new finance agreement. Terms and conditions will apply.
If you've ordered a new or used car online, but have not yet received it and would like to cancel your order, please contact us on 0344 248 0189 for new cars, or 0344 406 0288 for used cars. These phone lines are available from Mon - Fri, 10am - 4pm.
Alternatively, you can email us at online@toyota.co.uk